Returns & Refund Policy

Last Updated: June 26, 2026

At Maison Valsin, every piece is carefully prepared before shipment to ensure it meets our quality standards.

Please read our policy carefully before placing your order.

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All Sales Are Final

All purchases made through Maison Valsin are final.

We do not accept returns, exchanges, or refunds for:

• Change of mind

• Incorrect sizing

• Personal preference

• Accidental orders

• Delays caused by shipping carriers or customs

We encourage customers to carefully review product descriptions and sizing information before completing their purchase.

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Damaged Items

If your order arrives damaged during transit, you must notify us within 8 hours of the confirmed delivery time.

Please email maisonvalsin@gmail.com with:

• Your order number

• A description of the damage

• Clear photographs of the item

• Photographs of the original packaging, if applicable

Claims submitted after the 8-hour reporting window may not be eligible for review.

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Resolution

Once your claim has been reviewed and approved, Maison Valsin will determine the appropriate resolution, which may include a replacement item or another suitable remedy at our discretion.

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Order Cancellations

Orders begin processing shortly after they are placed.

Once an order has entered processing, it cannot be canceled, modified, or refunded.

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Shipping Costs

Shipping is provided free of charge on all eligible orders.

Customers are responsible for any applicable customs duties, import taxes, or other fees imposed by their local authorities.

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Contact

If you have any questions regarding this policy, please contact us at:

Email: maisonvalsin@gmail.com